Annual Usage Bonuses and Card Annual Fee Waiver  
   
 

Annual Usage Bonus - Frequently Asked Questions

  1. What is the Government Service Tax (GST) on credit cards?
    • As mandated by the Ministry of Finance, service tax will be charged on all credit cards issued and will be collected by banks and paid to the Director General of Customs and Excise.
    • This comes to effect from 1 January 2010.
  2. How much is the service tax?

    Principal Credit Cardmember RM50 per card per year
    Supplementary Credit Cardmember RM25 per card per year
  3. When will the service tax be charged into my account?
    • Service tax becomes chargeable at the time when the credit card is issued, on the anniversary date or upon renewal. The following are examples on when service tax would be chargeable:–
      Example 1: New credit card issued, valid for 4 years A credit card is issued to a new cardmember on 8 March 2010 with a validity period of 4 years expiring on 7 March 2014.
    • A service tax of RM50 would be chargeable on 8 March 2010 (the date of issue of the card) and on every subsequent anniversary date, i.e. 8 March 2011, 8 March 2012, 8 March 2013.
      Example 2: Existing credit card, valid for 5 years An existing cardmember has a card that was issued to him on 18 May 2008 with a validity period of 4 years expiring on 17 May 2012.
    • No service tax would be chargeable on its anniversary date i.e.18 May 2009 as the imposition of service tax was only effective on 1 January 2010.
    • A service tax of RM50 will however be chargeable respectively on 18 May 2010, 18 May 2011.
  4. Which cards do not attract service tax?
    The following cards do not fall under the purview of the imposition of service tax:–
    1. Debit Cards
    2. Petrol Cards (cards issued by petrol companies such as FleetCard and SmartPay)
    3. Closed Community Charge Cards used at work places, schools and clubs only
    4. Loyalty Cards (Bonus Link)
    5. E-Money (such as Touch n' Go)
  5. Will I get charged for service tax if I get a replacement card?
    Service tax will not be charged for replacement cards arising from lost or spoilt cards or fraud.
  6. Will I get charged for service tax if I upgrade or downgrade my cards?
    In the event a credit card or charge card being upgraded (such as in the case of a Classic card to a Gold card) or downgraded (such as in the case of a Gold card to a Classic card) or converted (such as in the case of an Islamic card to a conventional card, or a co-branded card to a generic card, or vice versa) or reinstated (such as in the case of a cancelled card), service tax will be charged as it would be considered as a new card being issued.
  7. Will I still be charged service tax if my card is free-for-life?
    Yes, the service tax is still chargeable.
  8. If I cancel my credit card before the card anniversary date, would I be charged the service tax?
    • The service tax will not be imposed on card cancelled before the card's anniversary date.
    • However, it is encouraged that you cancel the card at least 2 weeks before the card's anniversary date to ensure that the service tax will not be billed to your card account.
  9. Can the service tax be waived?
    Just like any other service tax imposed by and payable to the Malaysian Government, we are unable to waive. However, we have the Annual Usage Bonus programme based on your card spending to help you redeem against the service tax.
  10. What is Annual Usage Bonus Programme?
    This programme rewards our loyal card members based on their annual retail spend and cash advance transactions, and helps to redeem against the service tax.
  11. How can I enjoy the Annual Usage Bonus Programme?
    If you are a principal cardmember, accumulate total retail spend and/or cash advance of RM10,000 in 12 months on your card, you will be rewarded with RM50 annual usage bonus. For Supplementary Cardmembers, if you have a minimum retail spend and/or cash advance of RM5,000, you will be rewarded with RM 25. This will help you redeem against the service tax.
  12. I am a Principal cardmember with annual accumulated Retail Spend and Cash Advance of RM15,000, will my Supplementary card enjoy the Annual Bonus as well?
    No. In order to enjoy the Annual Usage Bonus, spending must be from each card. In your case, only the Principal cardmember will enjoy the RM50 Annual Bonus. The supplementary cardmember will only enjoy the RM25 annual usage bonus upon accumulating RM5,000 in total retail spend and/or cash advance.
  13. What types of transactions qualify as "Retail Spend"?
    Qualified transactions include all local and overseas new retail spending, e-commerce/internet purchases, petrol and Instalment Payment Plan (IPP) transactions.
  14. What types of transactions are excluded from the "Retail Spend" criteria?
    Retail spend excludes Flexi Payment Plan (FPP), Savvy Saver Plan (SSP), Balance Transfer, Cash Plus, Cash Advance, Call-for-cash, Dial-a-cash, Dial-a-cheque, Outstanding Balance, Finance Charges, Annual Fees, Late Charges, Reversals, Fraudulent Retail Transaction and other fees and charges.
  15. How many times can I enjoy the Annual Usage Bonus?
    Each card holder is only eligible to get the bonus once a year
  16. When will the Annual Usage Bonus be reflected in the monthly credit card statement?
    If your retail spend and cash advance transactions meet the Annual Usage Bonus criteria over the past 12 months prior to your card anniversary date, the Annual Usage Bonus will be credited to your credit card account automatically.

    Example 1: New card issued date on 1 October 2010. Credit card statement date is on the 8th of every month.

    A credit card is issued on 1 October 2010.

    A service tax of RM50 is charged on 1 October 2010.
    On customer's next card anniversary date on 1 October 2011, if the principal cardmember's accumulated retail spend and cash advance transactions (from 1 October 2010 to 30 September 2011) must be at least RM10,000, the RM50 Annual Usage Bonus will be credited to your account. This will help you redeem against the service tax. Supplementary Cardmember's spending must be at least RM5,000 to qualify for RM25 Annual Usage Bonus. This will be reflected in your statement.

    If your credit card's anniversary date be later than the statement date, you can only see the annual usage bonus in your next month's statement.

  
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OCBC Core - Credit Card Annual Fee Waiver - Frequently Asked Questions

  1. What is the Annual Fee for OCBC Credit Cards? And how do I enjoy an Annual Fee waiver?
    The fees and charges are as follows:

    Card Type Principal (RM) Supplementary (RM)
    Classic 38 28
    Gold 38 28
    Titanium 68 28
    Platinum 188 68

    You will be able to enjoy automatic annual fee waivers by simply swiping 12x retail transactions on your OCBC Classic/Gold & Titanium card and 24x transactions on your OCBC Platinum MasterCard. Otherwise the fees and charges are as follow:
  2. Is there any Annual Fee charged to my OCBC Credit Card for the 1st Year?
    No. Your OCBC Credit Card comes with Free Annual Fee for the 1st Year.
  3. What about for subsequent years? Will I be charged Annual Fees for the 2nd Year onwards?
    To enjoy auto annual fee waivers on your OCBC Credit Cards, all you need to do is just swipe 12x retails transactions on your OCBC Classic/Gold and Titanium or 24x swipes on retail transactions on your OCBC Platinum card. See table below for better clarification.

    Generic Cards Auto Annual Fee Waiver
    Classic 12x swipes per annum
    Gold
    Titanium
    Platinum 24x swipes per annum
  4. Will my Supplementary's retail purchases be counted under auto annual fee waivers (included under 12x swipes or 24x swipes)?
    Yes. Supplementary card's retail purchases will be considered as Principal's swipe.
  5. As a Supplementary Cardmember, how can I enjoy an Annual Fee waiver?
    You will automatically enjoy an annual fee waiver when a total of 12 retail transactions are swiped on your Principal card, your Supplementary card or a combination of both.
  6. If I have both OCBC Titanium and OCBC Platinum MasterCard cards, will I have to make 12x swipes on Titanium and 24x swipes on OCBC Platinum to enjoy the annual fee waiver?
    Yes. You must make a minimum 12x swipes on your OCBC Titanium card and another 24x swipes on your OCBC Platinum to enjoy free annual fees. Please take note that this does not include cash withdrawal transactions.
  7. What transactions are included or excluded under the 12x swipes and 24x swipes auto annual fee waivers?

    Included Excluded
    • All retail transactions
    • New IPP transactions
    • Recurring Payment/Auto Debit transaction
    • Easi-Payment Plan (EPP)
    • IPP repayments
    • Cash Advance
    • Balance Transfer
    • Call-for-Cash
    • Dial-a-Cash
    • Dial-a-Cheque
    • Any swipe transactions
 
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OCBC Great Eastern Credit Card Annual Fee Waiver - Frequently Asked Questions

  1. What is the Annual Fee for OCBC Great Eastern Credit Cards?
    Annual fees for the OCBC Great Eastern Credit Cards are as follows :-

    Card Type Principal (RM) Supplementary (RM)
    Great Eastern Titanium 68 28
    Great Eastern Platinum 138 38
  2. Is there any Annual Fee charged to my OCBC Great Eastern Credit Card for the 1st year?
    No. There is no Annual Fee charged for the first year. Your OCBC Great Eastern card comes with a 1st Year Free Annual Fee.
  3. What about subsequent years? Will I be charged an Annual Fee from 2nd Year onwards?
    To enjoy auto annual fee waivers on your OCBC Great Eastern Credit Card, all you need to do is just use your card and accumulate an annual retail spend of RM24,000 for the OCBC Great Eastern Platinum card and RM18,000 for OCBC Great Eastern Titanium card. This also include cash advance transactions and spending by your Supplementary Cardmembers (if any).

    Card Type Annual Fee Waiver Programme
    Great Eastern Titanium RM 18,000 on retail spend and cash advance per annum
    Great Eastern Platinum RM 24,000 on retail spend and cash advance per annum
    * Note: Upon achieving the above condition, card member will enjoy both Annual Fee Waiver and Annual Usage Bonus.
  4. Will spending on my Supplementary cards be included in the Annual Fee Waiver Programme?
    Yes. All Principal and Supplementary cards' spend will be included in the Annual Fee Waiver Programme.
  5. As a Supplementary Cardmember, how can I enjoy an Annual Fee waiver?
    To enjoy auto annual fee waivers on your OCBC Great Eastern Credit Card, either the Principal or Supplementary Cardmember or a combination of both must accumulate an annual retail spend of RM24,000 for the OCBC Great Eastern Platinum card and RM18,000 for OCBC Great Eastern Titanium card respectively. Cash advance transactions are also included.
  6. I am a Great Eastern Principal cardmember with an annual accumulated Retail Spend and Cash Advance of RM15,000. Will I enjoy an Annual Fee Waiver?
    No. In order to enjoy the Annual Fee waiver, Great Eastern Platinum cardmembers must achieve a minimum annual retail spend of RM24,000 (and RM18,000 for Titanium cardmembers). However, in your case, you will enjoy the RM50 Annual Usage Bonus which will be redeemed against the RM50 Government Service Tax due to you meeting the spend criteria of RM10,000. Your supplementary cardmember will have to spend RM5K on his/her card in order to earn the RM25 Annual Usage Bonus to redeem against the RM25 Government Service Tax.
  7. What types of transactions qualify as "Retail Spend"?
    Qualified transactions include all local and overseas new retail spending, e-commerce/internet purchases, petrol and new Instalment Payment Plan (IPP) transactions.
  8. What types of transactions are excluded from the "Retail Spend" criteria?
    Retail spend excludes recurring payment/auto debit transactions, Flexi Payment Plan (FPP), Savvy Saver Plan (SSP), Balance Transfer, Cash Plus, Cash Advance, Call-for-cash, Dial-a-cash, Dial-a-cheque, Outstanding Balance, Finance Charges, Annual Fees, Late Charges, Reversals, Fraudulent Retail Transaction and other fees and charges.
  9. How many times can I enjoy the Annual Fee Waiver?
    Each card is only eligible to get the Annual Fee waiver once a year
  10. When will the Annual Fee Waiver be reflected in my monthly credit card statement?

    Example 1:
    OCBC Great Eastern new credit card was issued on 1 October 2010 and the card statement date is on 8th of every month.

    First year annual fee is waived under the acquisition offer from 1 October 2010 to 30 September 2011. On the customer's next card anniversary date on 1 October 2011, assuming the Principal and Supplementary card total retail spend and cash advance transactions (from 1 October 2010 to 30 September 2011) meets the RM18,000 and RM24,000 waiver criteria for Titanium & Platinum cards respectively, the Annual Fee will be waived. This will be reflected in your October statement. If your credit card's anniversary date be later than the statement date, you can only see the annual fee waiver in your next month statement.
    e.g. Card Anniversary Date is on 15th October. Card statement date is on 8th October The Annual Fee waiver will be reflected in your November statement.

  
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OCBC Annual Usage Bonus and Card Annual Fee Waiver Programme - Terms & Conditions

  1. The OCBC Annual Usage Bonus and Annual Fee Waiver Programme ("The Programme") is open to all eligible Principal and Supplementary Credit Cardmembers ("Cardmembers") whose accounts are valid and in good standing with OCBC Bank (Malaysia) Berhad ("OCBC Bank") and such of which will be determined by OCBC Bank at its sole and absolute discretion.
  2. The Programme takes effect immediately.
  3. The following Cardmembers shall not be eligible to participate in the Programme:-
    1. Holders of OCBC Credit Card(s) not issued in Malaysia
    2. Cardmembers whose other accounts held with OCBC Bank are deemed to be delinquent or unsatisfactory conducted.
    3. Cardmembers whose Credit Card(s) account(s) with OCBC Bank have been terminated or who have breached any other agreement with OCBC Bank.
  4. The Annual Usage Bonus is to redeem against the service tax. Both Principal and Supplementary Cardmembers (if any) will be awarded the Annual Usage Bonus respectively when they each accumulate the total retail spend and/or cash advance in past twelve (12) months (from each card). Details are as follows:
    All OCBC Credit Cards Spend Criteria
    (Past 12 months Retail Spend* + Cash Advance)    		 Annual Usage Bonus Entitlement
    Principal Cardmember RM10,000 RM50
    Supplementary Cardmember RM5,000 RM25
    *Retail Spend includes recurring payment / auto debit transaction, all local and overseas new retail spending, e-commerce / internet purchases, petrol and new Instalment Payment Plan (IPP) transactions. Exclusions are Flexi Payment Plan (FPP), Smart Shopper Plan (SSP), Balance Transfer, Cash Plus, Call-for-Cash, Dial-a-Cash, Dial-a-Cheque, Outstanding Balance, Finance Charges, Annual Fees, Late Charges, Reversals, Fraudulent Retail Transaction and other fees and charges.
  5. Each Cardmember is only eligible to get the Annual Usage Bonus once a year for each card product held.
  6. Supplementary Cardmember's service tax billing date will follow the principal Cardmember's.
  7. The details of the Card Annual Fee Waiver Programme are as follows:
    a) OCBC Credit Cards
    The Annual Fees will be auto waived if Cardmembers use the card based on the number of swipes indicated below:-
    Card Types Auto Annual Fee Waiver
    Classic / Gold / Titanium 12 x swipes per annum
    iQ Platinum / Platinum 24 x swipes per annum
       
    b) OCBC Great Eastern Credit Cards
    Cardmembers need to accumulate total retail spend and/or cash advance in past 12 months to qualify for an annual fee waiver:-
    Card Type Auto Annual Fee Waiver
    OCBC Great Eastern Titanium RM18,000 on retail spend** and cash advance per annum
    OCBC Great Eastern Platinum RM24,000 on retail spend** and cash advance per annum
    **Retail Spend includes all local and overseas new retail spending, e-commerce / internet purchases, petrol and new Instalment Payment Plan (IPP) transactions. Exclusions are recurring payment/auto debit transaction, Flexi Payment Plan (FPP), Smart Shopper Plan (SSP), Balance Transfer, Cash Plus, Call-for-Cash, Dial-a-Cash, Dial-a-Cheque, Outstanding Balance, Finance Charges, Annual Fees, Late Charges, Reversals, Fraudulent Retail Transaction and other fees and charges.
  8. Each Cardmember is only eligible to get an Annual Fee Waiver once a year for each product held. The Supplementary Cardmember will be automatically waived upon the Principal Cardmember qualifying for an annual fee waiver.
  9. OCBC Bank's decision on all matters relating to the Programme will be final, conclusive and binding on all parties. No correspondence or attempts to dispute such decisions will be entertained. By participating in the Programme, the Cardmembers agree to be bound by these Terms & Conditions.
  10. OCBC Bank shall not be liable for any injury or loss of lives or valuables or any other loss or damage whatsoever or howsoever suffered or sustained by the Cardmembers arising or resulting, directly or indirectly, in whole or in part, from their participation in the Programme or as a result of any act of omission on the part of OCBC Bank.
  11. OCBC Bank shall not be liable for any default due to any act of God, war, riot, strike, terrorism, epidemic, lockout, industrial action, fire, flood, drought, storm or any event beyond the reasonable control of OCBC Bank./li>
  12. In no event will OCBC Bank be liable for any loss or damages including without limitation, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise. In connection with the Programme, even if OCBC Bank has been advised of the possibility of such damages in advance, and all such damages are expressly excluded.
  13. OCBC Bank may, at its sole discretion, vary or add to these Terms and Conditions or vary, suspend or terminate the Programme with prior notice to the Cardmembers. Variations or additions to these Terms and Conditions or the variation, suspension or termination of the Programme may be made by placing a general notice in any one issue of a daily national newspaper or by posting a general notice in any OCBC Bank branch of its website or by incorporating the notice into OCBC Bank's statement sent to the Cardmembers periodically and the notice will take effect from the date set out in the notice and, if no date is stated, will take effect from the date of notice.
  14. These Terms and Conditions shall be governed by the laws of Malaysia, and all eligible Cardmembers who participate in the Programme shall be deemed to have agreed to submit to the exclusive jurisdiction of the Malaysian Courts.
  
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